C CARES Version 2.0:
The Ministry of Coal recently announced the launch of the C CARES Version 2.0 portal.
- C CARES Version 2.0 is an upgraded web portal of the Coal Mines Provident Fund Organization (CMPFO).
- The platform, developed by the Centre for Development of Advanced Computing (C-DAC), aims to enhance efficiency and transparency in Provident Fund and Pension disbursements for coal sector workers.
- The upgraded portal brings together coal workers, coal companies, and CMPFO on a unified digital platform, enabling real-time tracking of claims, automated ledger updates, and direct benefit transfers to workers’ accounts.
- The system, developed with support from the State Bank of India, promises faster claim settlements, improved service delivery, and greater ease of access.
- The platform also includes a mobile application for CMPF members, allowing them to view profiles, track claims, raise grievances, and check PF balances.
- The app features a chatbot assistant for easy navigation and information retrieval.
- For coal companies and CMPFO, the system offers a prescriptive dashboard that generates custom reports, analyzes claim settlement trends, and supports data-driven decision-making to improve efficiency.
