E-Daakhil Portal:
The Department of Consumer Affairs recently announced the successful nationwide implementation of the E-Daakhil portal, now operational in every State and Union Territory of India.
- It was introduced as an inexpensive, speedy and hassle-free mechanism for filing consumer complaints.
- It was first launched in 2020 by the National Consumer Dispute Redressal Commission.
- It is an innovative online platform designed to streamline the consumer grievance redressal process, providing an efficient and convenient way for consumers to approach the relevant consumer forum, dispensing the need to travel and be physically present to file their grievances.
- The portal offers an intuitive and easy-to-navigate interface, allowing consumers to file complaints with minimal effort.
- From filing complaints to tracking their status, E-Daakhil ensures a paperless and transparent process with respect to filing of cases.
- Any consumer or Advocate can sign up on the e-Daakhil platforms with the required authentication by receiving an OTP on their registered cell phone or an activation link on their registered email address.
- They can then move on with filing a complaint.
- The portal has facilitated all aggrieved consumers to submit complaints to consumer commissions online in the comfort of their own homes, to pay the appropriate fees, and track the progress of the case online.
- It is accessible to consumers across all regions of India, from metropolitan cities to remote areas.
