FCI Grievance Redressal System App:
The Union Minister of Consumer Affairs, Food & Public Distribution launched the Mobile Application of FCI Grievance Redressal System (FCI GRS) for Rice Millers in New Delhi.
- It will facilitate rice millers in addressing their grievances with the FCI in an efficient and transparent manner.
- It is part of the Government’s ongoing efforts to harness technology for good governance.
- It aims to improve responsiveness and accountability by providing rice millers with a convenient platform to lodge complaints, monitor its status and receive responses on their mobile device in end-to-end digitized manner.
- User-Friendly Grievance Submission: Millers can easily register their grievances on their mobile through a user-friendly interface, simplifying communication with FCI.
- They have to register only once and thereafter any number of grievances can be lodged wherein each grievance will have Unique Grievance ID.
- It offers real-time updates on grievance status, keeping millers informed and ensuring transparency.
- Within FCI, once grievance is received, it will be automatically assigned to concerned Nodal Officers for further action.
- The App provides facility to Nodal Officer to either get grievance investigated by Quick Response Team or get feedback from the concerned Division.
- Where grievance redressal involves visit to site by QRT team, the mobile application will capture the physical visit by the team members through the geo-fencing tool.
