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Jana Sevaka

Kumari Sonali

Jana Sevaka:

Jana Sevaka, Karnataka’s doorstep service delivery initiative, recently facilitated e-Khata registration for over 350 property owners in Bengaluru’s Purva Seasons community.

  • Jana Sevaka is a flagship initiative launched by the Government of Karnataka in 2019 to deliver essential government services at the doorstep of citizens, especially benefiting senior citizens, persons with disabilities, and other vulnerable groups.
  • Citizens can book services via helpline or mobile app; officials visit homes with biometric kits and documentation tools.
  • Includes Aadhaar updates, caste/income certificates, senior citizen cards, voter ID updates, and now e-Khata.
  • Nominal Fee services are delivered at a fixed government-notified service charge.
  • Promotes digital inclusion for people unfamiliar with online platforms, especially in urban governance processes.
  • Enables RWAs to organise camps for large-scale public facilitation (e.g., Aadhaar for kids, e-Khata updates).

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