Kaizen Philosophy:
The Gujarat Administrative Reforms Commission (GARC) submitted its first report recommending the adoption of Kaizen, a Japanese method of continuous improvement, in government operations.
- Kaizen translates to “change for better” or continuous improvement.
- It focuses on small, consistent improvements involving all employees to improve overall system performance.
- Core Features of Kaizen:
- Continuous Improvement: Encourages small, incremental changes for long-term efficiency.
- Employee Involvement: Every worker is empowered to suggest process improvements.
- Standardization: Streamlined procedures to maintain consistency.
- Waste Elimination (Muda): Cuts down unnecessary steps, time, or resource use.
- Customer-Centric Approach: Enhances service delivery to meet citizen needs.
