NPCI Launches AI-Based ‘UPI Help’ for Payment Query Support:
The National Payments Corporation of India (NPCI) has launched ‘UPI Help’, an AI-powered digital assistant aimed at simplifying grievance redressal and transaction tracking on the Unified Payments Interface (UPI). The new tool promises real-time support for millions of users facing common payment issues, such as failed or delayed transactions, unclear payment statuses, and autopay mandate queries. ‘UPI Help’ is a smart virtual assistant designed to streamline digital payment assistance. It functions as an automated support system capable of,
- Providing step-by-step resolution for failed or pending transactions
- Allowing users to check payment statuses instantly
- Enabling users to raise complaints and track their progress in real time
- Offering a unified view of all active mandates under the UPI Autopay feature
