RailOne App:
The Union Railway Minister recently launched a new app, RailOne, in New Delhi.
- RailOne App is a new super app designed to serve as a one-stop platform for all railway-related queries and passenger needs.
- The app has been conceived by the Railways’ Public Sector Undertaking (PSU), the Centre for Railway Information Systems (CRIS).
- RailOne is designed to bring every railway service—ticket booking, real-time tracking, food ordering, PNR status, refunds, porter booking, and last-mile taxi—into one seamless, user-friendly platform.
- It eliminates the need for multiple apps by integrating functionalities from IRCTC Rail Connect, UTSonMobile, Rail Madad, NTES, and Food on Track.
- Reserved tickets will continue to be offered on IRCTC. The RailOne app has also been authorised by IRCTC, just like many other commercial apps who have partnered with IRCTC.
- Key features of RailOne:
- Easily plan journeys and book tickets using the “Plan My Journey” tool with support for multiple classes and quotas.
- Check your entire booking history—both reserved and unreserved—with filtering options for duration and type.
- Get real-time updates on train status, platform numbers, and expected delays.
- View your coach location on the platform to ease boarding.
- Order meals from partner vendors directly from your seat.
- Lodge complaints or share feedback directly with Indian Railways and track resolution status.
- Initiate and track refunds for canceled or missed trains through a simplified interface.
- Use the app in multiple Indian languages for easier access across regions.
- Users can log in using their IRCTC or UTS credentials without remembering multiple passwords.
- Pay securely using Indian Railways’ own digital wallet with biometric or mPIN authentication.
