e- Railway Claims Tribunal system:
The Union Minister for Railways launched the e- Railway Claims Tribunal system as reform number four under Indian Railways’ flagship “52 Reforms in 52 Weeks” initiative.
- It will enable end-to-end computerisation and digitisation of the Railway Claims Tribunal.
- It will transform the filing, processing and adjudication of claims by making the process faster, more transparent and accessible from anywhere in the country.
- Under the new system, aggrieved passengers will be able to file claims electronically, irrespective of their location, even while travelling or upon reaching their destination.
- The entire process, from e-filing to case information systems will be digitised and AI-enabled.
- The platform comprises three core components
- E-Filing: It helps in 24×7 online filing of claims and legal documents from any location and uploading of petitions, affidavits, annexures and supporting records.
- Case Information System (CIS): It is a centralised database of all cases for auto-allocation, case registration and real-time tracking from filing to final to final disposal.
- Document Management System (DMS): It is the digital storage of pleadings, notices, summons, orders and judgements along with digitally signed records.
