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TRAI MyCall

Kumari Sonali

TRAI MyCall:

The Telecom Regulatory Authority of India (TRAI) recently launched a revamped version of “TRAI MyCall’, a mobile application that enables telecom consumers to directly assess and report the voice-calling experience.

  • It is a mobile application launched by the Telecom Regulatory Authority of India (TRAI).
  • It is a citizen-centric digital platform that empowers telecom consumers to share real-time feedback on their voice-calling experience, along with relevant network parameters.
  • The feedback provided by consumers is visible to Telecom Service Providers (TSPs) as well as TRAI in an anonymised form.
  • This feedback provides valuable insights to TSPs, helping them identify areas where network performance needs improvement and take targeted corrective measures.
  • This consumer-driven approach is expected to enhance the overall Quality of Service (QoS).
  • The platform also strengthens evidence-based regulatory oversight by enabling TRAI to assess the Quality of Experience (QoE) across telecom networks based on real consumer feedback.
  • While network performance is evaluated using technical Quality of Service (QoS) parameters, the QoE perceived by consumers also provides an important perspective on service performance.
  • The revamped TRAI MyCall application offers several consumer-friendly features, including:
    • Instant rating of voice calls through a simple 1-5 star feedback system.
    • Reporting of specific issues such as call drops, echo during calls, audio delay, cross connection, voice breaking, one party unable to hear the other, and calls taking too long to connect, which shall be available to the respective service provider for corrective action.
    • Automatic post-call feedback prompts for seamless participation.
    • Rating and feedback history on interactive map.
    • Coverage Test feature to assess signal strength.
    • Multilingual support with Bhashini.
  • Telecom Regulatory Authority of India (TRAI) is a regulatory body responsible for overseeing the telecommunications industry in India.
  • It was established under the Telecom Regulatory Authority of India Act, 1997, passed by Parliament.
  • Objectives is to stimulate the growth and development of the telecommunication sector by creating favorable conditions.