Centralised IT-Enabled System (CITES) Project:
The Employees’ Provident Fund Organisation (EPFO) carried out a planned nationwide database consolidation under its Centralised IT-Enabled System (CITES) project.
- Centralised IT-Enabled System (CITES) Project is EPFO’s initiative to modernise its service delivery mechanism through automation and rule-based processing.
- It is designed by the Centre for Development of Advanced Computing (C-DAC).
- Features of Centralised IT-Enabled System (CITES) Project:
- Single Database: CITES provides a single centralised system architecture with one national database.
- Online services: Most of the services, including KYC updates, can be done online using the new platform.
- Faster Service: The new interface simplifies transfers, helps maintain an accurate service history, and enables faster settlements.
- Members or beneficiaries will now be able to approach any PF office across the country for the redress of their queries and for seeking clarifications.
- The current Universal Account Number (UAN) and password created by the member can be used to access the new system.
- It allows members to see all their previous member IDs under the Universal Account Number linked with a single KYC (Aadhaar).
- EPFO offices can process the claims and can raise queries electronically through the system.
