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E-Jagriti Portal

E-Jagriti Portal:

The Consumer Affairs Department has integrated artificial intelligence in the ‘e-Jagriti’ portal, aiming to reduce pending cases in consumer courts.

  • The e-Jagriti portal, an initiative by the Department of Consumer Affairs under the Ministry of Consumer Affairs, Food, and Public Distribution, aims to streamline consumer dispute resolution.
  • It integrates various consumer grievance platforms and offers features like case filing, online fee payment, and AI-powered smart search.
  • The portal also includes a Virtual court facility for resolving complaints conveniently.
  • National Consumer Dispute Redressal Commission (NCDRC) was established in 1988 under the Consumer Protection Act and is a quasi-judicial body with jurisdiction over complaints exceeding two crores.
  • It is headquartered in New Delhi and headed by a sitting or retired Judge of the Supreme Court or a Chief Justice of a High Court.
  • Appeals against NCDRC orders can be made to the Supreme Court within 30 days.