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Grievance Redressal Assessment And Index (GRAI) 2022

Kumari Sonali

Grievance Redressal Assessment And Index (GRAI) 2022:

The Union Minister of Public Grievances, and Pensions, launched the Grievance Redressal Assessment and Index (GRAI) 2022.

  • Grievance Redressal Assessment and Index (GRAI) 2022 was conceptualised and designed by the Department of Administrative Reforms and Public Grievances (DARPG), Govt. of India.
  • Objective is to present an organisation-wise comparative picture and provide valuable insights about strengths and areas of improvement regarding the grievance redressal mechanism.
  • Eighty-nine Central Ministries and Departments were assessed and ranked based on a comprehensive index in the dimensions of (1) Efficiency, (2) Feedback, (3) Domain and (4) Organisational Commitment and corresponding 12 indicators.
  • To compute the index, data between January and December 2022 was used from the Centralised Public Grievance Redressal and Management System (CPGRAMS).
  • CPGRAMS is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.

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