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Grievance Redressal Assessment Index : Ranking

Kumari Sonali

Grievance Redressal Assessment Index : Ranking

The Ministry of Home Affairs has consistently ranked amongst the top 10 Ministries in 2023-24 in the grievance redressal assessment index (GRAI).

  • Grievance Redressal Assessment Index was conceptualised and designed by the Department of Administrative Reforms and Public Grievances (DARPG), Government of India.
  • Objective is to present an organisation-wise comparative picture and provide valuable insights about strengths and areas of improvement regarding the grievance redressal mechanism.
  • It is based on a comprehensive index in the dimensions of Efficiency, Feedback, Domain and Organisational Commitment.
  • It uses data from the Centralised Public Grievance Redressal and Management System (CPGRAMS).
  • CPGRAMS is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
  • It is a single portal connected to all the Ministries/Departments of Government of India and States.

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