Mana Mitra:
Andhra Pradesh expanded its WhatsApp Governance platform ‘Mana Mitra’ to offer 200+ citizen services, now covering 738 services across 36 departments, and the Centre plans to replicate this model nationwide after recognizing it as a best practice.
- Mana Mitra is India’s first WhatsApp-based governance platform, launched by the Andhra Pradesh government in January 2025 to deliver public services digitally. It integrates 36 state departments into a single window for citizens, reducing the need to visit government offices.
- Objectives:
- Ease of Access: Reduce physical visits to government offices and deliver services on a widely used platform.
- Transparency & Trust: QR-coded certificates linked to official websites eliminate fake documentation.
- Inclusivity: Empower rural citizens with mobile-first governance tools.
- Working:
- Single Number Access: Citizens send a message to 9552300009 on WhatsApp.
- Menu-Driven Service: A chatbot presents available services (education, revenue, RTC, endowments, tourism, tax payments, etc.).
- Instant Document Delivery: Certificates (like income, caste, hall tickets) are delivered digitally with QR code verification.
- Real-Time Governance Dashboard: Tracks requests and service delivery for transparency.
- Next-Gen Tech Integration: Future upgrades include AI chatbots, voice-based services, and blockchain authentication for secure, seamless transactions.
