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The Centralised IT-Enabled System (CITES) Project

Kumari Sonali

The Centralised IT-Enabled System (CITES) Project:

The Employees’ Provident Fund Organisation (EPFO) recently carried out a planned nationwide database consolidation under its Centralised IT-Enabled System (CITES) project.

  • The Centralised IT-Enabled System (CITES) Project is a sweeping technological and structural modernisation of the EPFO’s service delivery architecture.
  • It replaces a legacy, decentralised, and heavily fragmented system with an automated, rule-based processing engine powered by a single, centralized national database.
  • Managed and deployed by the Employees’ Provident Fund Organisation (EPFO), under the Ministry of Labour and Employment, Government of India.
  • Core Technical Architect: Designed, built, and engineered by the Centre for Development of Advanced Computing (C-DAC).
  • Aim:
    • To decouple subscribers from specific physical regional offices, allowing any PF field office across India to process any member’s request.
    • To eliminate persistent technical and procedural delays associated with manual claims, particularly for pension approvals and deceased member settlements.