E-Daakhil portal for Consumer grievance redressal is now operational in 15 States/UTs. Department of Consumer Affairs is now proactively following up with the states to launch e-filing portal at their ends.
- E-filing was launched by National Consumer Dispute Redressal Commission (NCDRC) on 7th September 2020. Delhi was the first state to implement it on 8th September 2020.
- The Consumer Protection Act, 2019, which has come into force from 20th July, 2020, has provision for e-filing of consumer complaints in the Consumer Commissions and online payment of the fees for filing a complaint.
- A web application for the E-filing of consumer complaints has been developed by NIC for this purpose.
- This digital software for filing consumer complaints has many features like e-Notice, case document download link & VC hearing link, filing written response by the opposite party, fling rejoinder by complainant, and alerts via SMS/Email.