Rajmargyatra Application:
The National Highways Authority of India (NHAI) recently introduced a ‘Toll Plaza Feedback’ feature on the Rajmargyatra mobile app, enabling National Highway users to rate their toll plaza experience, report concerns, and suggest improvements.
- Rajmargyatra Application is a citizen-centric unified mobile application developed by the National Highways Authority of India (NHAI).
- This user-friendly app empowers travelers with comprehensive information on Indian National Highways while also offering an efficient complaint redressal system.
- The app is currently available in English, Hindi, and over 13 other regional languages.
Key Features:
- ‘Rajmargyatra’ serves as a one-stop repository of essential information for National Highway users.
- Get real-time weather conditions, timely broadcast notifications, and access to details about nearby toll plazas, petrol pumps, hospitals, hotels, and other essential services that ensure a seamless and safe journey on National Highways.
- Get precise cost estimates and instantly see how much you save with the Annual Pass.
- The app comes equipped with an inbuilt complaint redressal and escalation mechanism.
- Users can easily report highway-related issues, attaching geo-tagged videos or photos for better clarity.
- The registered complaints will be handled in a time-bound manner, with system-generated escalations to higher authorities in case of any delays.
- Users can also track the status of their grievances for complete transparency.
- Rajmargyatra’ integrates its services with various bank portals, making it convenient for users to recharge their FASTags, avail monthly passes, and access other FASTag-related banking services – all within a single platform.
- Over-speeding notifications and voice assistance to encourage responsible and safe driving behavior.
- Report & Track Issues: Lodge and track complaints about road conditions, toll operations, or facilities.
- 24×7 Emergency Support: Get immediate assistance by calling the 1033 National Highway Helpline directly from the app.
- Toll Plaza Feedback: Enables National Highway users to rate their toll plaza experience, report concerns and suggest improvements.
