Bank Clinic Launched : All India Bank Employees’ Association
The All India Bank Employees’ Association (AIBEA) has launched the “Bank Clinic” initiative to assist bank customers with grievance redressal.
- Bank Clinic is an initiative by the All India Bank Employees’ Association (AIBEA), aims to assist bank customers with grievance redressal amid the rapid expansion of technology and Reserve Bank of India (RBI) guidelines on retail banking.
- It is a non-resolving advisory platform guiding customers on the remedies available per RBI guidelines.
- It serves as an additional channel alongside the normal Banking Ombudsman process.
- Under this initiative, customers can register their complaints on the Bank Clinic website and within five working days, they will receive a reply detailing the available remedies and relevant RBI guidelines for their specific issue
- The goal is to ensure timely and effective redressal of customer issues.
- It guides customers on available remedies but does not directly resolve queries.
- The Bank Clinic helps build goodwill with customers.
- It provides valuable feedback to banks, highlighting areas where service deficiencies exist.
AIBEA:
- The All India Bank Employees Association (AIBEA) is a national trade union representing bank employees across India.
