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Annual NeSDA Way Forward Report 2023

Annual NeSDA Way Forward Report 2023:

The Department of Administrative Reforms and Public Grievances (DARPG) has released the ‘Annual NeSDA Way Forward Report 2023’, showing that Jammu & Kashmir dominated with 1,117 e-services mapped on the NeSDA Way Forward Dashboard.

  • The report is based on the National e-Governance Service Delivery Assessment (NeSDA) Framework.
  • This framework serves as a benchmarking exercise to assess states/Union Territories and Central Ministries regarding their delivery of e-services.

Key Highlights of the Annual NeSDA Way Forward Report 2023:

  • By the end of December 2023, a total of 16,487 e-Services were mapped on the NeSDA Way Forward Dashboard, showcasing the extent of digital service delivery across various sectors.
  • In e-service delivery, Jammu & Kashmir is followed by Tamil Nadu (1,101 e-services), Madhya Pradesh (1010), and Kerala (911).
  • Apart from Manipur, the bottom four states are Lakshadweep (42), Ladakh (46), Sikkim (51) and Nagaland (64).
  • Jammu & Kashmir’s commendable progress in e-governance, as evidenced by the provision of 1120 e-services and achieving 100 % service delivery through their unified e-UNNAT (Unified, Integrated, Accessible, and Transparent) platform, has served as a source for replication and dissemination of e-services in Manipur.
  • Across States/UTs 16,487 Total e-services are provided across States/UTs Jammu and Kashmir provides the maximum (1117) number of e-services, across States/UTs.
  • Maximum e-services are provided in the sector – Local Governance & Utility Services .
  • The tourism sector has achieved the highest saturation for the provision of all mandatory e-services in 23 out of 36 States/UTs.
  • This is followed by Environment and Labour & Employment sector in 20 out of 36 States/UTs
  • Rise in saturation of Mandatory e-Services from 48% in NeSDA 2019 to 69% in NeSDA 2021 to 76% in NeSDA Way Forward (2023).
  • There are disparities among states, with Manipur facing challenges in providing e-services compared to other regions, indicating a need for concerted efforts to improve digital governance in lagging states.