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National e-Governance Service Delivery Assessment Portal

National e-Governance Service Delivery Assessment Portal:

Secretary of Department of Administrative Reforms and Public Grievances launched the third edition of the National e-Governance Service Delivery Assessment (NeSDA) portal.

  • NeSDA portal launched in August 2018 was conceptualized with an overall objective to measure the depth and effectiveness of existing e-Governance service delivery mechanisms.
  • The Department has successfully released 2 editions of NeSDA study, viz., NeSDA 2019 and NeSDA 2021.
  • This framework is based on the Online Service Index (OSI) of UN eGovernment Survey.
  • The framework covers six sectors, Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health) and Environment (including Fire) sectors.
  • Improvement in the country’s e-Governance landscape due to last 2 editions of NESDA study may be summarized in the following key take aways:
    • Increase in e-Service Delivery
    • Rise in use of Integrated / Centralized Portals for delivery of e-Services
    • Improvement across assessment parameter scores
    • The department undertakes NeSDA study biennially.
    • This study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery.
  • NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate.