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Amendment in Insurance Ombudsman Rules 2021

Amendment In Insurance Ombudsman Rules:

The government has amended insurance ombudsman rules.

As per the new rules:

  • Insurance brokers are now covered under ombudsman rules.
  • Policyholders are now allowed to file online complaints.
  • The scope of complaints has been enlarged to ombudsmen from only disputes earlier to deficiencies in service on the part of insurers, agents, brokers, and other intermediaries.
  • The ombudsman may use video-conferencing for hearings.

About Insurance Ombudsman:

  • The Insurance Ombudsman scheme was created by the Government of India for individual policyholders to have their complaints settled out of the court system in a cost-effective, efficient, and impartial way.