Interactive Voice Response System:
Voters are receiving Interactive Voice Response System (IVRS) calls every day from political parties.
- Interactive Voice Response System is an automated telephone system technology that enables callers to receive or provide information, or make requests using voice or menu inputs, without speaking to a live agent.
- It is powered by a pre-recorded messaging or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface.
- It prompts callers to use a touch-tone keypad selection to access information. For example, a pre-recorded message might say, “Press one for store hour information,” and the caller would respond with “one.”
- It provides specific verbal prompts to callers depending on their inquiry.
- It uses speech recognition to better understand user requests.
- A well designed IVR software system can help increase customer satisfaction and improve contact center operations and KPIs.
- Particularly during times of high call volume, an effective interactive voice response system can help avoid hold time by helping customers find answers.
- These systems are incredibly cost-effective.
- They not only reduce high call volumes for customer service representatives
- It has been utilized across a wide variety of industries like: Banking, Customer service, education, Health care, travel etc.
