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Online Dispute Resolution (ODR) Handbook : NITI Aayog

Online Dispute Resolution (ODR) Handbook:

NITI Aayog—in association with Agami and Omidyar Network India and with the support of ICICI Bank, Ashoka Innovators for the Public, Trilegal, Dalberg, Dvara, NIPFP—will launch the first-of-its-kind Online Dispute Resolution (ODR) handbook in India.

  • The handbook is an invitation to business leaders to adopt ODR in India. It highlights the need for such a mechanism, the models of ODR that businesses can adopt, and an actionable pathway for them.
  • ODR is the resolution of disputes outside courts, particularly of small and medium-value cases, using digital technology and techniques of alternate dispute resolution (ADR), such as negotiation, mediation, and arbitration.
  • While courts are becoming digitized through the efforts of the judiciary, more effective, scalable, and collaborative mechanisms of containment and resolution are urgently needed.
  • ODR can help resolve disputes efficiently and affordably.

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