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Zomato Introduces AI-Powered Customer Support Platform ‘Nugget’

Zomato Introduces AI-Powered Customer Support Platform ‘Nugget’:

Zomato has introduced ‘Nugget,’ a no-code AI-powered customer support platform designed to help businesses automate and streamline customer service. Developed over three years, the platform currently handles over 15 million monthly interactions across Zomato’s ecosystem, including Blinkit and Hyperpure. This move highlights Zomato’s focus on AI-driven solutions to improve customer experience and operational efficiency.