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Smart Policing Index 2021

Smart Policing Index 2021:

According to a nationwide survey conducted by Indian Police Foundation (IPF), police in Bihar and Uttar Pradesh scored the lowest among all States when it came to perception of “sensitivity”.

  • Earlier, the National Human Rights Commission (NHRC) had asked the Union Ministry of Home Affairs (MHA) and the State Governments to set up Police Complaints Authorities as per the judgment in Prakash Singh vs. Union of India, 2006.
  • The SMART Policing idea was envisioned, articulated and introduced by the Indian PM at the Conference of DGPs of State and Central Police Organizations, held at Guwahati, in the year 2014.
  • It envisaged systemic changes to transform the Indian Police to be: Strict and Sensitive, Modern and Mobile, Alert and Accountable, Reliable and Responsive, Techno-savvy and Trained (SMART).
  • The strategy combined the development of physical infrastructure, technology adoption, a focus on the critical soft skills and attitudes, as well as a deep commitment to the values of professional excellence and service to the people, considered essential to take the Indian Police to the next level.

SMART Policing Index:

  • The purpose of the IPF survey was to gather information on citizens’ perceptions about the impact of the SMART policing initiative.
  • Indian Police Foundation (IPF) is a Delhi-based think tank set up by eminent citizens including serving and retired police officers, civil servants, academics and lawyers etc – for each individual state or Union territory.
  • The survey had 10 sets of questionnaires, which included:
    • Six indices of “Competence-Based Indicators” dealing with issues such as police sensitivity, accessibility, responsiveness and technology adoption among others;
    • Three indices of “Value-Based indicators” dealing with integrity of the police; and
    • One index of “Trust”.
  • The SMART scores are set on a scale of 1 to10 and are indicative of the levels of citizen satisfaction, a score of 10 being the highest level of satisfaction.

Findings of SMART Policing Index 2021:

  • Despite being attacked for insufficient sensitivity, declining public confidence and growing concerns about the quality of policing, a majority of citizens (a weighted average of 66.93%) believes that the police are doing their job well and strongly support the police.
  • Southern states and some in the Northeast fared better on most policing indices compared to states in the north.
  • The top five states with the highest score on overall policing are Andhra Pradesh, Telangana, Assam, Kerala and Sikkim.
  • From bottom upwards are Bihar, Uttar Pradesh, Chhattisgarh, Jharkhand and Punjab.