E-Jagriti Portal:
The Consumer Affairs Department has integrated artificial intelligence in the ‘e-Jagriti’ portal, aiming to reduce pending cases in consumer courts.
- The e-Jagriti portal, an initiative by the Department of Consumer Affairs under the Ministry of Consumer Affairs, Food, and Public Distribution, aims to streamline consumer dispute resolution.
- It integrates various consumer grievance platforms and offers features like case filing, online fee payment, and AI-powered smart search.
- The portal also includes a Virtual court facility for resolving complaints conveniently.
- National Consumer Dispute Redressal Commission (NCDRC) was established in 1988 under the Consumer Protection Act and is a quasi-judicial body with jurisdiction over complaints exceeding two crores.
- It is headquartered in New Delhi and headed by a sitting or retired Judge of the Supreme Court or a Chief Justice of a High Court.
- Appeals against NCDRC orders can be made to the Supreme Court within 30 days.
