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Artificial Intelligence (AI) – Grievance Management Application

Kumari Sonali

Artificial Intelligence (AI)-Powered Grievance Management Application:

Raksha Mantri Rajnath Singh launched an Artificial Intelligence (AI)-powered grievance management application in New Delhi on July 15, 2021, developed by Ministry of Defence with the help of IIT-Kanpur.

  • This is the first AI based system developed to improve grievance redressal in the Government.
  • The AI tool developed as part of the initiative has capability to understand the content of the complaint based on the contents therein. As a result, it can identify repeat complaints or spam automatically.
  • Based on the meaning of the complaint, it can categorise complaints of different categories.

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